Placing an Order

Shop 24 hours a day, 7 days a week GoodDealsFurniture.com. You’ll receive a notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at (480) 248-7929.

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards. Only one credit card will be accepted as we cannot process an order on two separate credit cards.

Your credit card is processed in two steps. We authorize the credit card at checkout for the total amount, including taxes.

Sales Tax

All merchandise purchases are subject to sales tax under the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase. It is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.  To the extent any factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping: We ship smaller, lighter items via courier or mail (e.g., UPS or Fed Ex). Items may require assembly. You’ll receive a notification as soon as the order ships. Available shipping options will be noted in the shopping cart but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within one business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within two business days after being shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. Please read our Shipping and Delivery policy for more information.

No-Hassle Delivery + Assembly– We can deliver larger items in one of two ways by using either include furniture assembly, Furniture set up in your room of choice, and removal of all packaging materials, or Threshold Delivery service, which places your Furniture, in its original packaging, inside your doorway or garage. If the Furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, Furniture set up, unboxing, and removal of all packaging materials if you choose the Threshold Delivery service. You will be responsible for any damage that results from your assembly of the Furniture.

Within two business days of placing an order, you will be contacted to schedule No-Hassle Delivery + Assembly. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours before delivery or if no one is home when the delivery team arrives. If delivery does not occur within 30 days of the originally scheduled delivery date, the order may be treated as a canceled order.

Doorstep Delivery service requires that Furniture be dropped off in its original packaging at the first dry area outside the doorway or garage. Please be aware that it is your responsibility to bring the Furniture inside from the drop-off area. You will also be responsible for furniture assembly; Furniture set up, unboxing, and removal of all packaging materials. Any damage that results from moving the Furniture into the home or assembling the Furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases. Process for apartments and condominiums: When possible, things will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or customer requests, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.

No-Hassle Delivery + Assembly and Doorstep Delivery do not include removal or rearranging of existing Furniture, pictures, accessories, and similar items, setup of electronic devices, or affixing any other merchandise to your structure. In preparation for delivery and to prevent in-home damage, ensure the area where you would like your Furniture placed (No-Hassle Delivery + Assembly) or the drop off location where you would like your Furniture placed (FREE Doorstep Delivery) is free and clear of existing Furniture and any items that may obstruct the path of the delivery team. Please keep children and pets out of harm’s way during the delivery for their safety and the safety of our delivery team.

Warehouse Pickup is available. Your items may be available for pickup at our warehouse. If you select to pick up your items at our warehouse, we will gladly assist you in loading your items. Please be aware that it is the customer’s responsibility to ensure items are correctly packed and secured. We strongly recommend you open and inspect all items before loading. We are not responsible for any damage caused by loading or failure to secure items. Your signature on the receipt acknowledges that you have inspected and received all your items in good condition. If the items are not available at the warehouse at the time of sale, we will notify you when your purchase is ready for pickup. Pickup hours may vary by location.

For online orders only, you have 72 hours after pickup to report if an item is defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation, and we will work with you to either repair the item or schedule a time for you to return the item to our warehouse. Any item you return must be in the same condition as when you picked it up from the warehouse. You must have your receipt to return your item. Refunds will be made in the same form of payment initially used to make the purchase. For items ordered online where a manufacturing defect is discovered after the 72-hour return period, consult the manufacturer’s warranty, if any. Don’t hesitate to contact the customer service number listed in your emailed order confirmation for assistance.

Curbside delivery requires that Furniture be dropped off on the curb outside your home. You are not required to be home to accept the delivery, and a signature is not needed. Items will be delivered in their original packaging, and this delivery service does not include assembly or setup. As soon as your order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

For Curbside Delivery return items delivered by an alternative carrier that was received damaged or had a manufacturer’s defect, please call customer care within 72 hours. For other issues concerning curbside delivery orders, contact us within 30 days after delivery, and we will work to assist you with your order. Not completely satisfied? We accept the return of the curbside delivery item(s) within 30 days of delivery. Please note, return shipping fees may apply. For Curbside Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

Standard Shipping and Handling Fees

All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.

No-Hassle Delivery + Assembly Fees

No-Hassle Delivery + Assembly fees are established by the team delivering your order. Consequently, delivery fees and services may vary from market to market. We encourage you to review the delivery fees listed in the shopping cart before submitting your order. Note: additional fees may apply for delivery above or below the ground floor or other unusual circumstances.

Delivery of Your Purchase

For a damage issue with Standard Shipping, call Customer Care at (480) 248-7929 for parts and service. All damaged products must be reported within 72 hours of delivery.

For No-Hassle Delivery + Assembly Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other things, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the phone number is located in your order confirmation email.

Items that are refused will be covered by our Return Policy.

Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For Standard Shipping, please call Customer Care at (480) 248-7929. You will receive an email confirming the canceled order or items of a canceled order. If the product has already shipped, you may return it under our Return Policy.

For No-Hassle Delivery + Assembly orders, you can cancel the order simply by calling Customer Care at (480) 248-7929 If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours before the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming the cancellation of your order.

Return Policy

GoodDealsFurniture.com takes great pride in the products we sell, and it is important that you are happy with your purchase. If you are not satisfied and want to return, please follow these guidelines to assist you better.

Standard Shipping Items

If your Standard Shipping item arrives damaged, don’t hesitate to contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery, and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, call Customer Care at (480) 248-7929. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

No-Hassle delivery + Assembly For Items Ordered Online

You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation, and we will work with you to repair, replace or pick up the item for a return. Items ordered online for No-Hassle Delivery + Assembly with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer’s warranty. If any, please contact the customer service number listed in your emailed order confirmation for assistance.

Return Requirements.

To receive the total amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.

Mattresses and Foundations

Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged, contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery.  The manufacturer’s warranty may cover manufacturing defects that are discovered after 72 hours. If any defects are found, please contact the customer service number listed in your order confirmation email for assistance.

Exchanges/Refunds.

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the returned item’s purchase price (s); taxes are refunded following applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.